how long does it take to make a piece?

It usually takes about four weeks from start to finish but can take up to six in the cooler weather as pieces dry slower. This time frame does not include shipping time.

how is pricing determined? 

Pricing is based on how long the piece took to create, the size, how detailed the glaze is, and how happy I am with the finished piece. Pieces that took longer will be more expensive.

Any flawed pieces will be labelled as seconds and the price is reduced and the flaw listed in the description. 

how much does shipping cost?

Shipping usually costs between $12 - $20 based on the amount of pieces ordered and their size. Shipping prices are based on Australia Post prices.

how long does shipping take? 

Within Australia it can take anywhere between 3 - 14 days for your order to arrive, depending on where you’re located. International shipping can take about 3-4 weeks. All parcels are tracked using Australia Post and you will receive a tracking number so you can keep an eye on your order. 

how sustainable is the packaging?

Almost all packaging is recycled or recyclable. I generally use paper tape and cardboard boxes, both can be recycled. if you have ordered a lot of pieces or particularly fragile pieces I may use bubble wrap to ensure their safety, any bubble wrap used has been recycled from other shipping. 

do you ship internationally? 

All prices on my store are in Australian dollars (AUD), however I am happy to ship elsewhere. Just message me where you're located and what piece/s you'd like and I can work out shipping costs for you. Please note that if you are an international customer there may be import fees, these are the responsibility of the customer. 

postage disclaimer - once your parcel is posted it’s out of my hands and is the responsibility of Australia Post. You’ll always be provided with a tracking number and if the parcel is lost or delayed I will do my best to track it down. In the unlikely event that your piece arrives broken I will lodge an inquiry with AusPost and re-make the piece at no extra cost to you (please note - no two pieces are identical so you might not get the exact same piece, but I’ll do my best!)

are pieces dishwasher/microwave safe? 

I personally put most of my pieces in the dishwasher and microwave without issue. However, to ensure longevity I recommend handwashing them where possible. All pieces come with care instructions specific to the piece so be sure to refer to those.

do you take custom orders?

Yes! I'm happy to create custom pieces for you, if you have a custom request please give detailed, specific instructions.The more information you supply the more likely it is that I’ll make a piece you’re happy with. You can fill out the custom order form below, or email me at stablehandstudio@gmail.com